First Impressions
Your first impression of a facility is a significant one.
Make sure the facility you consider makes an initial impact that is positive. The staff
should be courteous, knowledgeable and take a real interest in your vehicle.
As the service representative prepares your damage report, he or she should
take the time to explain what needs to be done and why.
The front office should be orderly and reflect the atmosphere of a
professional business. An honest effort toward cleanliness should be
evident.
Choosing a collision repair facility is an important decision. If one seems
not to meet your basic standards, don’t feel obligated to have your vehicle
repaired there.
